Our team is available Monday to Friday, 9:00 AM – 6:00 PM (PST).
Emails received outside business hours will be answered the next working day.

We typically respond within 24 to 48 business hours. For urgent issues, please include “Urgent” in your email subject line so we can prioritize your request.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to monitor your shipment directly through the carrier’s website.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at ask@eveoni.shop.
Include your order number and photos of the product, and our team will promptly assist you with a replacement or refund.