Refund and Returns Policy

Effective Date: October 14, 2025
Business Name: Eveoni LLC
EIN: 92-3313487
Website: https://eveoni.shop
Email: ask@eveoni.shop
Address: 3470 Sandcastle Lane, San Diego, CA 92110, USA
Phone: +1 (619) 319-0979

1. Overview

At Eveoni.shop, your satisfaction is our priority. We want you to feel confident and cared for when purchasing health and self-care products from us. This Refund & Return Policy explains how we handle returns, exchanges, and refunds.

By placing an order with us, you agree to the terms outlined below.

2. Return Eligibility

To ensure hygiene and safety, only certain products are eligible for return. Returns may be accepted if:

• The item arrived damaged, defective, or incorrect.
• The item is unused, unopened, and in its original packaging.
• You contact us within 7 days of receiving your order.

For health and wellness items (e.g., skincare, personal care, or supplements), opened or used products cannot be returned due to hygiene regulations.

3. Non-Returnable Items

We do not accept returns on:

• Opened personal-care items
• Health or wellness supplements
• Gift cards or promotional items
• Digital downloads or e-guides

4. Return Process

1. Contact Us: Email ask@eveoni.shop with your order number, reason for return, and photos (if applicable).
2. Approval: Once your request is reviewed, we’ll send you return instructions.
3. Shipping: Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
4. Inspection: Returned items are inspected upon arrival before a refund or replacement is issued.

5. Refunds

Once your return is approved and processed:

• Refunds will be issued to your original payment method within 5–10 business days.
• You will receive an email confirmation once your refund has been processed.
• Shipping fees are non-refundable unless the return was due to our error.

6. Exchanges

We can exchange items only if they are defective or damaged. To request an exchange, email ask@eveoni.shop within 7 days of receiving your order.

7. Order Cancellations

Orders can be canceled within 12 hours of purchase if they haven’t been shipped yet. Once an order is processed or shipped, cancellation is no longer possible.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at ask@eveoni.shop with photos and order details. We will arrange a free replacement or issue a full refund.

9. Contact Us

If you have questions about our Refund & Return Policy, please reach out:

📧 Email: ask@eveoni.shop
📞 Phone: +1 (619) 319-0979
🏢 Address: 3470 Sandcastle Lane, San Diego, CA 92110, USA

Eveoni LLC — EIN: 92-3313487